Questions
Questions and answers
If your question is not here, support@noltrasoft.com reaches a person.
Buying
No. Checkout asks for an email address so we can send the licence, and nothing else.
Major debit and credit cards through our payment processor, and bank transfer against an invoice for business customers.
All prices are charged in Russian rubles. If your card is in another currency, your bank converts at its own rate and may add a fee.
Prices are shown without sales tax or VAT. Where the law requires us to charge it, it is added at checkout and shown before you pay.
Yes. Enter their email address as the delivery address at checkout, or forward them the licence when it arrives.
Licences and delivery
Usually under 15 minutes, and always within one business day. Nothing is shipped physically.
Check your spam folder first — that is the cause in most cases. If it is not there, write to support@noltrasoft.com with your order number.
Yes. Sign out on the old device and sign in on the new one; the seat is released automatically.
It is written on each product page and on your order confirmation. Most consumer plans cover between three and six.
Refunds, renewals and cancellation
30 days from purchase, to the original payment method. Write to support@noltrasoft.com with your order number.
Write to support@noltrasoft.com with your order number before the next billing date, or reply to your order confirmation. You keep access to the end of the term you have already paid for.
Yes — by email, seven days before the renewal date, with the amount and the date.
Write to support@noltrasoft.com with both order numbers. Duplicate charges are refunded in full and we do not apply the 30-day window to them.
Privacy and security
The order — products, quantities, prices — and the email address you gave at checkout. That is all we need to deliver the licence and handle a refund.
No. This site sets one cookie, for your cart, and it expires after 24 hours. There is no analytics, advertising or cross-site tracking on this site.
It never reaches us. Card entry happens on our payment processor's page under its own PCI DSS compliance.
No. We have never done so and the business does not depend on it.